The Voice capabilities for Microsoft Teams and Skype for Business Online keep getting better and better. Microsoft also launched the Call Analytics and the Microsoft Call Quality Dashboard as previews in Office 365. The last one is also known as CQD for a while. Both are great tools to Analyse Calls and drill down everything when someone reports an issue.
I migrated my user to cloud only a while ago. And I also use the Microsoft CloudPBX services for in- and outbound calls. I use both clients, Skype for Business and Microsoft Teams on my Mac, and the iPhone. I also have a Polycom VVX 500 Desk-Phone that I use from time to time, but most of the time I use my iPhone with a Headset.
There is a lot that you can view and analyse. And it also helps you to decide things!
Here is something that I found very useful: My old network was fully managed and there is Quality of Services (QoS) configured. I moved to another location in January, where QoS isn’t configured yet. Even with a regular DSL connection (nothing else is available yet) the quality is mostly good! I had only a few echos, most of them on my iPhone while moving around, and i know that this is not the best idea.
Even when the Call Analytics shows that the call was poor, my experience was good. And I asked the other party while I was moving around in the office, and he told me that the quality was ok.
As a Apple Fan boy, I'm happy that PowerShell Core is now available for macOS! Together with Visual Studio Code I'm able to run a lot of things on my Mac without having a virtual Windows machine running.
I was asked: "Do you use the native macOS PowerShell to connect to Office 365". The short answer is: "Not really"!
And at the moment (December 2017) there are two main reasons for that:
The connection is not fast and connection is not reliable! (See below)
Many Office 365 services, like Skype for Business or Sharepoint, need a PowerShell local module and they are not available for non-Windows platforms yet!
I tested all the v6 beta releases and the basic Exchange Online connection worked in some, sometimes better, sometimes not. Even with the latest PowerShell Core v6 RC2 the connection isn't always working or it is very slow during the connection or the import. Connecting to the Compliance Center seems to work like the Exchange Online connection: In general it seems to work… With exactly the same issues.