Last year we announced plans for Microsoft Teams to become the primary client for Intelligent Communications in Office 365, replacing Skype for Business Online over time. Today, we are pleased to announce we have completed our roadmap for bringing Skype for Business Online features and functionality into Teams, and Teams is ready to meet your messaging, meeting and calling needs.
The Article sounds great, and Microsoft Teams is a very good solution! But a few things are (still) missing!
The Problem with the Ghost or Phantom presence continues, and it might cause more and more problems! Spoiler alter: Microsoft is working on it.
First a wrap-up of the issue itself:
The Microsoft Teams Clients sets my Skype for Business presence to available (green) as soon as I start it
When I manually set myself to busy or do not disturb (Both should indicate red) it stays with available (green) as Skype for Business presence
If I place a phone call or join a meeting in Microsoft Teams (Yep, I use Microsoft Teams more and more) the Skype for Business presence is still available (green)
Chats and calls from Skype for Business arrive on my (iOS based) Smartphone Client, because I don’t start the Skype for Business Client all the time (anymore).
The Voice capabilities for Microsoft Teams and Skype for Business Online keep getting better and better. Microsoft also launched the Call Analytics and the Microsoft Call Quality Dashboard as previews in Office 365. The last one is also known as CQD for a while. Both are great tools to Analyse Calls and drill down everything when someone reports an issue.
I migrated my user to cloud only a while ago. And I also use the Microsoft CloudPBX services for in- and outbound calls. I use both clients, Skype for Business and Microsoft Teams on my Mac, and the iPhone.
I also have a Polycom VVX 500 Desk-Phone that I use from time to time, but most of the time I use my iPhone with a Headset.
There is a lot that you can view and analyse. And it also helps you to decide things!
Here is something that I found very useful: My old network was fully managed and there is Quality of Services (QoS) configured. I moved to another location in January, where QoS isn’t configured yet. Even with a regular DSL connection (nothing else is available yet) the quality is mostly good! I had only a few echos, most of them on my iPhone while moving around, and i know that this is not the best idea.
Even when the Call Analytics shows that the call was poor, my experience was good. And I asked the other party while I was moving around in the office, and he told me that the quality was ok.
This content is older than 1 year. It might be outdated.
The Microsoft Skype for Business Client first tries direct connection for the Session Initiation Protocol (SIP) traffic. After it gets time-out, the client will use a proxy proxy server, id exists. This could causes noticeable delays when you sign in the client, especially if the client tries to connect to Skype for Business Online.